I have to confess, 10 years into the 21st century and I've never actually used one of those live interactive options while on one of my financial pages. But today, I couldn't find my end of year tax info from my mortgage holder, so went online, tried to set up an account, it dumped me, so I timed the online chat option against calling. The person was online before I'd finished entering the 1-800 number in my iphone. It was pretty interesting to answer her questions about loan amounts, interest, etc. by having to bounce around to other websites to pull the answers. Never had to touch a piece of paper. I don't know if that felt convenient, or a bit scary ;-) Regardless, it was a first, so it's on the list!
Thomas Harding Letter
4 years ago
No comments:
Post a Comment